Booking terms.

01Scope

These terms apply to every booking of a padel court, clinic, private coaching session or gym slot made on this website, by phone or at the club reception with [legal name of the operating company] (“the club”).

By confirming a booking, you accept these terms and the club rules displayed on site.

02Booking

• The club is open every day from 06:00 to 22:00 (until 23:00 from 15 December to 15 January). Court bookings last 60, 90 or 120 minutes; clinics last 90 minutes (up to 4 players per court) and coaching sessions one hour online, up to two hours at the club; gym slots last one hour for up to 3 people.
• Bookings open within the booking window of your formula — 7 days ahead for guests, longer for memberships.
• A member booking requires at least 2 players. Court 4 is reserved in priority for members and their guests.
• Every booking receives a reference and a booking page, shared by link with your partners.

03Prices

Prices are shown in euros, [including / excluding applicable taxes — to confirm], and vary by season:

Members benefit from the hours included in their formula; time beyond those hours is charged at the member rate or settled with tokens.

Equipment: racket rental 15 €, tube of balls 15 € (shared between players), overgrip 5 €.

04Payment and the 15-minute hold

Payment is made online by card through a secure checkout operated by Shopify. The club never receives or stores your card number.

With split payment, each player pays their own share from the booking link. When an amount is due, the court is held for 15 minutes after confirmation: if a share is still unpaid when the countdown ends, the court is released automatically. [what happens to shares already paid when a court is released — refund policy to confirm].

Tokens: 1 token is worth 20 € of court time beyond your included hour and can settle add-ons. Tokens are sold in packs of 10 and 20. [token validity period — to confirm].

Booking alone. A member who books a court alone uses 3 tokens for 60 min, 5 for 90 min and 7 for 120 min, deducted automatically from their balance when booking; these tokens are non-refundable, even if the booking is cancelled in time (they are returned only if the club cancels). With a balance of zero tokens, it is no longer possible to book a court until tokens are bought again.

05Cancellation — members, courts and coaching

Rules in force from 1 November 2026.

Courts. Cancellation is free up to 24 hours before the slot, from your member area; tokens used are refunded, except those of a booking alone. Later cancellations and no-shows are charged in full — with two exceptions: each member has 2 tolerances per membership year (the first 2 are not charged; from the next one, 4 tokens are deducted, and the court is invoiced if the balance is too low — it never goes negative); and if the freed slot is taken by another member, nothing is due, whatever the cancellation date. The tolerance counter restarts at each membership renewal, and you are informed each time one is used.

Coaching. Cancellation is free up to 72 hours before the session. Beyond, and in case of no-show, the session is charged in full (tokens first, otherwise invoiced) — unless the slot is taken by another student. One free postponement per session is accepted when requested within the free period, subject to an equivalent slot.

Festive season (15 December – 15 January): court and coaching bookings are neither cancellable nor refundable — except in case of force majeure or when the club cancels. As leisure services provided on a set date, the right of withdrawal does not apply to distance bookings (art. L. 221-28, 12° of the French Consumer Code).

Cancellation by the club (court unavailable, maintenance, coach absent, slot taken for a tournament or event): you choose between a full refund and a credit note of the same amount valid 12 months, with priority to be rebooked on an equivalent slot; it never counts towards your booking cap nor uses a tolerance.

Weather and force majeure. Play impossible or interrupted before 20 minutes: full credit note; interrupted after 20 minutes: 50 % credit note; courts closed by the club for safety: full credit note. In case of force majeure (cyclone, storm, natural disaster, administrative closure, lasting power or network outage, airport or harbour closure), services not provided give rise to a full credit note or, at your choice, a refund — including during the festive season.

Guests: free cancellation up to 48 hours before the slot by contacting the club.

06No-show, lateness and billing

A slot that is neither cancelled nor honoured is a no-show: it is charged as set out above and counts towards your booking cap. The slot is kept for 15 minutes in case of lateness; beyond that, it is treated as a no-show. A member who cannot come may be replaced until the start of the slot, free of charge. On medical proof, a late cancellation is turned into a credit note and uses no tolerance.

Amounts due correspond to the price of the booked service; they are not a penalty. They are deducted first from your token balance (1 token = 20 €), otherwise invoiced. With split payment, any refund or credit note is shared in proportion to what each player paid. Any dispute is sent in writing to contact@ledomainepadel.com within 15 days of billing; the club answers within the same time. The club may, as a commercial gesture, grant an exception that sets no precedent.

07On site

Players are asked to arrive a few minutes before their slot and to wear appropriate footwear. [club rules: dress code, guests, minors, behaviour, weather policy for outdoor courts].

08Liability

[liability and insurance clause — to be drafted with the club’s adviser].

09Contact

For any question about a booking: contact@ledomainepadel.com · WhatsApp +590 690 38 94 80. [mediation body for consumer disputes, if applicable].